CUSTOMER SERVICE TRAINING

Good customer service is vital and it applies to most businesses in one form or another.  Where staff adopt good customer service skills, it makes the workplace not only more productive but also a much better environment.  Customer service training is also ideal to increase working relationships between employees.

Our Record Keeping and Report Writing training aims to promote development of skills and confidence for all attendees. This course is designed to promote excellence in structuring, writing and evaluating forms of communication so others can understand them. Ideal for all Healthcare and legal professionals.

This course is aimed at anyone who requires a course in health and safety awareness. It is designed to meet the Health and Safety regulations. This course is available at awareness Level 1 or higher. Please speak to our customer service team for more details regarding this course.

Conflict resolution is conceptualised as the methods and processes involved in facilitating the peaceful ending of conflict. On this course, you will learn how to identify that a situation could arise and how to deal with it to avoid conflict. 

Our Equality and Diversity training aims to highlight cultural awareness and the importance of being able to embrace, value and manage individual difference, enabling people to contribute, feel valued and realise their full potential.

Our EFAW is available at Level 3 Award in Emergency First Aid at Work (RQF). We offer a variety of First Aid courses. Please speak with our customer service team for more details regarding this course and your service specific requirements.